Grant-funded Training offered

Sussex County Community College is proud to announce the availability of grant-funded training for employees of NJ-based businesses and organizations, including small business owner-operators, in Sussex County.

This grant-funded program, a partnership between the New Jersey Business & Industry Association (NJBIA), the state’s community colleges, and the NJ Department of Labor and Workforce Development, makes this training opportunity available.

All classes take place online in a Zoom meeting format. Computer skills classes require access to MS Office downloaded programs. Enrollment is limited; please register early.

Programs offered include:

Basic Communication – Customer Service

February 18, 9 am–12 noon  

• Art of Listening: The purpose of this topic is to empower participants to become more effective communicators by using the skills identified in the Characteristics of Self-Empowerment to enhance their interpersonal communications on the job through effective listening skills. 
• Resolving Conflicts with Others: This topic provides the tools for solving differences with others and engaging in difficult situations by understanding your own “belief systems” and practicing a proven strategy for achieving win-win solutions.

Basic Communication – Customer Service  

February 23, 9 am–12 noon  

• Leadership Skills: This topic will explore the different leadership styles and the strengths and weaknesses of each.  Through activities and role-play, students will develop the tools necessary to recognize their own leadership/behavioral style and others' behavioral style and how to best respond for maximum effectiveness and results.
• Problem Solving: The covered topics include key concepts and principles of root causes, an overview of problem-solving, cause and effect diagrams, prioritizing using Pareto Chart, and the pitfalls to avoid.

Basic Communication: Verbal Skills

March 8 and March 10, 9 am –11 am   

This two-session class is designed for those workers who have basic verbal and reading skills in English. It will introduce participants to the importance of good verbal and non-verbal communication skills in the workplace including good listening skills.  It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information. 

Basic Communication – Customer Service 

March 16, 9 am–12 noon 

• Emotional Intelligence: Learn how to recognize behaviors, moods and impulses, and positively manage them. This topic will teach participants how to communicate effectively, empathize with others, manage stress, overcome challenging situations and defuse conflict.
• Overcoming Workplace Negativity: Negativity in the workplace can cost a company a loss in productivity and people quitting. This insightful topic is the starting point for co-workers to confront negativity and difficult people constructively. 

Basic Communication: Writing Skills  

March 22 and March 24, 9 am –11 am    

This two-session class is designed for those workers who have basic verbal and reading skills in English. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information. The course will target the outcomes such as the organization of information, basic grammar rules, the importance of tone, proper spelling, and more.

Time Management

March 31, 10 am-11 am   

In this interactive workshop, learn insights and practical techniques to help plan more effectively, prioritize responsibilities, and become better organized to be more productive.

Microsoft Word, Level I

March 2, March 4, March 9, and March 11, 9 am–11 am    

This four-session class will introduce participants to Microsoft Word's basic operations at the beginner level by learning how to create a document, enter and delete text, apply text attributes, and other basic skills to get started in Word.

Microsoft Word, Level II

March 23, March 25, March 30, and April 1, 9 am – 11 am  

This four-session class will introduce participants to Microsoft Word's basic operations at the beginner level and introduce participants to operations such as hidden text, character spacing, creating a multi-section document, formatting, inserting and formatting tables, using styles, adding headers and footers, plus much more.

Microsoft Excel, Level I

April 6, April 8, April 13, and April 15, 9 am –11 am     

This four-session class will introduce students to MS Excel basics including creating spreadsheets, formulas, functions, text, formatting, and graphics. Students will perform basic introductory level Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells, etc. 

Microsoft Excel, Level II

April 20, April 22, April 27, and April 29, 9 am –11 am    

This four-session class will reinforce the elements introduced in Excel Level I and expand upon that base to include more complex but necessary activities such as functions, charts, linking worksheets, adding pictures, and more.

Employees must be employed at least 20 hours per week and be paid by the employer at their usual hourly rate while in training. The employer must also have a valid FEIN number. 

For more information, visit https://sussex.edu/workforce 
fill out the  Registration Form, and email it to
Linda Connor, SCCC CE Coordinator, lconnor@sussex.edu.